Our crossbody bags are crafted from high-quality, durable materials. The bag itself is top-grain leather, and the inside lining is a premium water-resistant fabric, ensuring easy cleaning but still delivering a luxury feel.

Yes, the straps on our crossbody bags are fully adjustable to suit various body shapes and preferences, providing a comfortable fit for everyone. Wear them short, medium or long - however you want!

Yes! Every product comes with a 365-day warranty, so if there are any issues with your bag, let us know, and we can help sort a fixture or replacement. Please note that general wear and tear is not covered by the product warranty.

Our crossbody bags are designed to be compact yet spacious, comfortably holding all essentials like any phone, wallet/purse, keys, sunglasses, and essential make-up.

Absolutely! Our bags are designed to be lightweight and easy to carry, making them perfect for all-day wear without causing discomfort.

Yes! Additional straps in various colours and styles are available for purchase separately, so you can expand your collection.

Yes, our bags feature secure closures, including internal and external zippers, to keep your belongings safe and easily accessible.

Definitely! Our crossbody bags are versatile in design, suitable for both casual outings and more formal events, making them a timeless accessory. And don’t forget you can change the straps for a more casual or formal look in seconds!

When dirty, give your leather bag a quick wipe with a soft dry cloth. If necessary, you can use some leather cleansing cream or a small amount of water. Let water spills dry naturally. For more information please see our Leather Care Guide.

All of our crossbody bags arrive in a FREE Sofia & Spritz cotton dust bag, to ensure it is kept safe in transit and in your wardrobe forever more!

Yes, absolutely! Please reach out to our customer service team if your desired item is out of stock.

We work to restock core products often. Seasonal items will not restock as frequently. Signing up for that restock alert will ensure you don't miss this product when it's available again.

We offer a hassle-free return policy within 100 days of purchase if you’re not completely satisfied with your bag. Please contact our customer support team to start your returns process.

UK customers: we will provide you with a pre-paid label to return your product. If you ordered from outside the UK, you will need to arrange and cover the return postage back to us.

Once your item/s have been received and checked, we will refund you the full price, minus the postage price. Please see our return & refund policy for full details. Please also note personalised items are non-refundable.

We are unable to offer an exchange or refund on any items that have been personalised or engraved. Please ensure you check all spelling, grammar, punctuation and the use of capital and lower-case letters when adding personalisation to your order as we will personalise exactly what is entered.

We do hope you are delighted with your recent Sofia & Spritz purchase. However, if you are not entirely satisfied, you can choose to exchange it for an alternative item or receive a refund within 100 days of receiving your order. - Please email our customer service team at hello@sofiaandspritz to start your returns process. - UK customers: we will provide you with a pre-paid label to return your product via Royal Mail. Customers ordering from outside the UK will need to arrange their own return shipping and cover the cost. - Please repack your items securely using the original packaging provided and send them back to us. - Once your item/s have been received and checked we will refund you the full price, minus the postage price. Please also note personalised items are non-refundable. - Your items must be unused, in perfect condition and returned with all the relevant items (including free gifts e.g. straps or purses given for free with a bag on offer) - You will receive email updates as your Return/Exchange is processed. - Please do not return any items without letting us know, or using your own courier as this could result in delays or your refund not being processed. Please see our return policy for full details. **Additional Notes** - We reserve the right to refuse an exchange or refund if goods are not returned in a re-saleable condition. - Allow up to 10 working days for your return/exchange to be processed. This may be delayed during busy periods. - We are unable to offer an exchange or refund on any items that have been personalised or engraved unless the product is faulty.

Sorry to hear this! You can email our customer service support and ask if we have a plan to re-stock your preferred item soon, however, if not you will be advised to either choose a refund or opt for a different exchange item.

We are sorry to hear that you have received an item in a less than perfect condition. Please email us at hello@sofiaandspritz.com with your order number and clear photos of the damage/faults on the item and we will provide appropriate instructions to get it sorted quickly for you.

From our website, under Checkout there will be a section labeled "Show Order Summary". You'll want to expand that (if you're on a mobile device) and enter the promo code you have under Discount Code.

Please make sure the discount code you’ve entered is valid for the items in your cart. Then if you’re still having an issue, please send over a screenshot of the discount code to our customer service team via email at hello@sofiaandspritz.com and we’ll be happy to help you.

Discount codes cannot be used on sale and clearance items. Discounts are limited to one per order.