Hassle-Free Returns – 100 Days to Change Your Mind
We want you to be 100% happy with your Sofia & Spritz purchase. That’s why we offer a no-hassle return policy with 100 days to decide.
Changed your mind? No problem. You can return your order within 100 days of delivery, no questions asked — as long as the product is unused, undamaged, and in its original condition.
What Needs to Be Returned:
To qualify for a refund, please ensure the item is returned with:
All original packaging and stuffing
Sofia & Spritz tag attached
Protective coverings on hardware and zippers
Any free gifts (straps, purse, cardholder, etc.) included with your order
Return Shipping
We’ll provide a pre-paid Royal Mail return label to make it easy.
A £4 return fee will be deducted from your refund to cover return postage.
Please note:
Returns must be shipped within 7 days of receiving your return label
Returns sent using a different courier or label will not be accepted
You must contact us first to arrange a return. We will not accept returns sent to us without our knowledge.
How to Return:
Contact Us: Email hello@sofiaandspritz.com to start your return
Receive Label: We’ll send you a pre-paid Royal Mail label
Pack & Send: Return the item in its original condition with all included items & free gifts
Refunds
Once your return arrives and passes our quality check, your refund will be issued to the original payment method within 7 business days.
The amount refunded will be your full purchase price minus £4 for the return label.
Damaged or Incomplete Orders
If your order arrives damaged or missing items, email hello@sofiaandspritz.com within 7 days of delivery with photos and your order number.
Keep all packaging — we’ll make it right.
All Sofia & Spritz products are covered by a 365-day warranty. We stand by the craftsmanship of our bags — and if something goes wrong, we’ll offer a replacement or full refund.
What’s Covered:
We’ll replace or repair your item free of charge if you experience issues related to:
Stitching coming apart
Broken zippers
Faulty hardware (e.g., clips, buckles, rings)
Strap damage caused by manufacturing defects
These issues must occur under normal usage conditions and not as a result of misuse or general wear and tear.
What’s Not Covered:
General wear and tear from regular use
Damage caused by accidents, improper care, or unauthorised repairs
Cosmetic issues caused by scratches, water damage, or storage conditions
If you believe your item is faulty, please contact us at hello@sofiaandspritz.com with your order number and photos of the issue. Our team will guide you through the next steps.
We’re here to make it right — quickly and hassle-free.
