Return & Refund Policy

Return & Refund Policy

Hassle-Free Returns – 100 Days to Change Your Mind

We want you to be 100% happy with your Sofia & Spritz purchase. That's why we offer a no-hassle return policy with 100 days to decide.

Changed your mind? No problem. You can return your order within 100 days of delivery, no questions asked — as long as the product is unused, undamaged, and in its original condition.

What Needs to Be Returned

To qualify for a refund, please ensure the item is returned with:

• All original packaging and stuffing
• Sofia & Spritz tag attached
• Protective coverings on hardware and zippers
• Any free gifts (straps, purse, cardholder, etc.) included with your order

Return Shipping — UK Orders

We'll provide a pre-paid Royal Mail return label to make it easy. A £5 return fee will be deducted from your refund to cover return postage.

To start your return or exchange, visit our returns portal: returns.sofiaandspritz.com

Please note:

• Returns must be shipped within 7 days of receiving your return label
• Returns sent using a different courier or label will not be accepted

Return Shipping — International Orders

For orders shipped outside the UK, return postage is the responsibility of the customer. The return order must be sent back to our warehouse in the UK. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.

The exception to this policy is if your item arrives faulty or we have made a dispatch error — in these cases we will cover the cost of your return in full.

To arrange an international return or report, missing, incorrect or damaged items, please email hello@sofiaandspritz.com before sending anything back. We will confirm the correct warehouse for the return to be sent to. We will not accept returns sent to us without prior notice.

Returns must be shipped within 7 days of your return being approved.

Exchanges - UK Orders

To proceed, please use the link below to access our return/exchange portal and complete the form:
https://returns.sofiaandspritz.com/

Please note:

• For exchanges, there's no need to return the extra straps or the purse you selected unless you want to change it. Please just return the bag itself along with the plain leather strap, dust bag, and tassel that came with it.
• For a refund, please send everything back, including the free gifts. A £5 return fee will be deducted from your refund to cover return postage.
  

Exchanges — International Orders

Refunds

Once your return passes our quality check, your refund will be issued to the original payment method within 7 business days. Please note that original shipping costs are non-refundable. For UK orders, £5 will also be deducted to cover the return label.

Damaged or Incomplete Orders

If your order arrives damaged or missing items, email hello@sofiaandspritz.com within 7 days of delivery with photos and your order number.
Keep all packaging — we’ll make it right.

1-Year Warranty

All Sofia & Spritz products are covered by a 365-day warranty. We stand by the craftsmanship of our bags — and if something goes wrong, we’ll offer a replacement or full refund.

What’s Covered:

We’ll replace or repair your item free of charge if you experience issues related to:

• Stitching coming apart
  

• Broken zippers
  

• Faulty hardware (e.g., clips, buckles, rings)
  

• Strap damage caused by manufacturing defects
  

These issues must occur under normal usage conditions and not as a result of misuse or general wear and tear.

What’s Not Covered:

• General wear and tear from regular use
  

• Damage caused by accidents, improper care, or unauthorised repairs

• Cosmetic issues caused by scratches, water damage, or storage conditions
  

If you believe your item is faulty, please contact us at hello@sofiaandspritz.com with your order number and photos of the issue. Our team will guide you through the next steps.

We’re here to make it right — quickly and hassle-free.