Standard Returns
We offer a 30-day return policy for non-sale items. Items must be returned within 30 days of receipt in a saleable condition, including:
Sale Items
Sale items can be returned within 14 days of receipt under the same conditions.
Return Shipping
Return shipping costs are the responsibility of the buyer, charged at £4.00. We will generate you a returns label with Royal Mail with a tracking number, and once the item is received on our end, please wait 10 business days for us to process the refund. We will refund the amount paid minus the £4.00 cost of the return. If you use another means to return your item other, than the pre-paid Royal Mail label we send, we will not issue a refund.
Return Process
Request Authorisation
Email hello@sofiaandspritz.com to start the returns process. Once our customer service team have accepted your return is valid and within 30 days of purchase, will will provide you with a pre-paid return label with courier Royal Mail.
Return Timeline
Items must be returned within 10 days from the date the return label is issued. Returns sent using a different courier or tracking will not be accepted.
Condition of Items
Items must be returned in their original, unused condition to qualify for a refund. Any free gifts received with the purchase must also be included (any free straps, cardholders, purses).
Refund Processing
Once a quality check has been performed and accepted. Refunds will be issued to the original payment method within 10 business days of receiving the returned item(s) in good condition. Please allow additional time for your bank to process the refund after it has been issued. The amount you paid in full will be refunded minus £4.00 to cover the postage cost.
Damaged or Incomplete Orders
If your order arrives damaged or incomplete, please contact us at hello@sofiaandspritz.com within 7 days of receipt. Ensure you keep all packaging and provide photographic evidence of the damage or missing items for us to process a replacement or refund.
We are unable to accept damaged or incomplete claims without photographic evidence or if the packaging/documentation has been discarded.
Warranty
All Sofia & Spritz products are covered by a 365-day warranty from the date of purchase.
What’s Covered:
What’s Not Covered:
If you believe your product has a warranty issue, please contact us at hello@sofiaandspritz.com.
We are here to assist with any issues and ensure a smooth return process. For any questions, don’t hesitate to contact us at hello@sofiaandspritz.com.
