Return & Refund Policy
Hassle-Free Returns – 100 Days to Change Your Mind
We want you to be 100% happy with your Sofia & Spritz purchase. That's why we offer a no-hassle return policy with 100 days to decide.
Changed your mind? No problem. You can return your order within 100 days of delivery, no questions asked — as long as the product is unused, undamaged, and in its original condition.
What Needs to Be Returned
To qualify for a refund, please ensure the item is returned with:
- All original packaging and stuffing
- Sofia & Spritz tag attached
- Protective coverings on hardware and zippers
- Any free gifts (straps, purse, cardholder, etc.) included with your order
Returns & Exchanges — tap where your order was delivered to see the steps:
UK Orders — Returns & ExchangesView+
Returns
We'll provide a pre-paid Royal Mail return label to make it easy. A £5 return fee will be deducted from your refund to cover return postage.
To start your return or exchange, visit our returns portal: returns.sofiaandspritz.com
Please note:
- Returns must be shipped within 7 days of receiving your return label
- Returns sent using a different courier or label will not be accepted
- Please include a note inside your parcel with your order number, name and email address, so we can match your return to your order.
Exchanges
To request an exchange, please use our return/exchange portal and complete the form: returns.sofiaandspritz.com
- For exchanges, there's no need to return the extra straps or the purse you selected unless you want to change it. Please just return the bag itself along with the plain leather strap, dust bag, and tassel that came with it.
- For a refund, please send everything back, including the free gifts.
Refunds
Once your return passes our quality check, your refund will be issued to the original payment method within 7 business days. Original shipping costs are non-refundable, and £5 will be deducted to cover the return label.
International Orders (Non-UK Orders) — Returns & ExchangesView+
Important: before sending anything back, you must email us at hello@sofiaandspritz.com with your order number and the reason for your return (including any missing, incorrect or damaged items). Returns sent to us without contacting us first will not be accepted.
Once your return has been approved, please send it to:
Sofia & Spritz
Bishops Hall Farm
Broughton Green
Hanbury
Worcestershire
WR9 7EQ
United Kingdom
Returns must be shipped within 7 days of your return being approved. Please include a note inside your parcel with your order number, name and email address, so we can match your return to your order.
Return Postage
Return postage is the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.
The exception to this is if your item arrives faulty or we have made a dispatch error — in these cases we will cover the cost of your return in full.
Exchanges
We're unable to offer exchanges on international orders. If you'd like a different product, please return your original order for a refund (following the steps above) and then place a new order.
Refunds
Once your return passes our quality check, your refund will be issued to the original payment method within 7 business days. Original shipping costs are non-refundable.
Damaged or Incomplete Orders
If your order arrives damaged or missing items, email hello@sofiaandspritz.com within 7 days of delivery with photos and your order number.
Keep all packaging — we’ll make it right.
Thank you so much, and please don't hesitate to reach out if you need any help along the way.
1-Year Warranty
All Sofia & Spritz products are covered by a 365-day warranty. We stand by the craftsmanship of our bags — and if something goes wrong, we’ll offer a replacement or full refund.
What’s Covered:
We’ll replace or repair your item free of charge if you experience issues related to:
- Stitching coming apart
- Broken zippers
- Faulty hardware (e.g., clips, buckles, rings)
- Strap damage caused by manufacturing defects
These issues must occur under normal usage conditions and not as a result of misuse or general wear and tear.
What’s Not Covered:
- General wear and tear from regular use
- Damage caused by accidents, improper care, or unauthorised repairs
- Cosmetic issues caused by scratches, water damage, or storage conditions
If you believe your item is faulty, please contact us at hello@sofiaandspritz.com with your order number and photos of the issue. Our team will guide you through the next steps.
We’re here to make it right — quickly and hassle-free.
