Delivery Terms
Orders are typically processed and dispatched within 24 working hours, excluding weekends and bank holidays. Orders placed over the weekend will be processed and dispatched on the next working day. You will receive a dispatch confirmation email once your order has been sent.
If there is a delay in the supply of goods, we will notify you as soon as possible.
Orders will be dispatched to the delivery address provided at checkout. Please ensure the delivery address is correct at the time of purchase, as we cannot be held responsible for items shipped to an incorrect address.
If you notice an error in your delivery address after placing your order, contact us as soon as possible at hello@sofiaandspritz.com, and we will do our best to update the address before dispatch. Please note that we cannot deliver to PO boxes.
Delivery Guide
While most orders arrive within 2-3 working days for Royal Mail and 1-2 working days for DPD, external factors such as weather, holidays, or carrier delays may affect delivery times.
Please allow up to 5 working days after dispatch for your order to arrive before contacting us about delivery issues.
If you have any concerns or questions about your delivery, please email us at hello@sofiaandspritz.com, and we will assist you promptly.
Damaged Products
We take great care to ensure your items arrive in perfect condition. However, if your product arrives damaged, we will replace it free of charge.
To report a damaged item, please email us at hello@sofiaandspritz.com with a description and, if possible, photographs of the damage. Our team will resolve the issue immediately.
